The NIS Assistance solution handles and controls the immediate need for action. Here you handle the complete communication flow and related actions between you and your customers in distress.
Product Features
include:
• Assistance case attached directly to the appropriate
policy
• Verification of coverage
• Handling of workflow auto-generated tasks, questionnaires
and claimant surveys
• Ability to review pending tasks - on groups and
individuals
• Follow up and reminder ability with notification for
under-performance
• Full provider network database with integrated map
service
• Ability to map and direct insureds to
preferred providers with turn-by-turn directions
• Handling of service requests
• Integrated claims handling procedures and guidelines
• All communications - documents and logs stored directly on
the claim
• Ability to handle multiple cover administration on a
single claim
• Full version control of communications and documents
• MS office integration - documents and log stored directly
in the claim
• MS Exchange integration - in and outgoing email
• Templates for all outgoing communications
• Configurable payment system based on EDIFACT or
proprietary hand-off
• Two way bank integration
