·  Verification of coverage

·  Handling of work flow  auto-generated tasks, questionnaires and claimant surveys 

·  Ability to review  pending tasks - on groups and individuals

·  Follow up and reminder ability  with notification for under-performance

·  Full provider network database with integrated map service

 ·  Ability to map and direct  insureds to preferred  providers with turn-by-turn directions.

·  Handling of service requests  

·  Integrated claims handling procedures and guidelines

·  All communications - documents and logs stored directly in  the claim

·  Ability to handle multiple cover administration in a single claim

·  Full version control of communications and documents

·  MS office integration - documents and log stored directly in the claim

·  MS Exchange integration - in and  outgoing email

·  Templates for all outgoing communications

·  Configurable payment system based on EDIFACT or proprietary hand-off

·  Two way bank integration